Luxury Next Season / Service Order & Delivery
Service Order & Delivery
Service engagements and physical purchases follow separate terms. The accepted written scope or order confirmation identifies what Luxury Next Season will provide, the price, timing and each party's responsibilities. General online product sales are currently paused.
Service Orders
Scope, payment and delivery.
Written acceptance
An enquiry, conversation or request does not reserve a date or create a paid engagement. Work begins after Luxury Next Season and the client accept the scope, fees, deliverables and responsibilities in writing, and any required initial payment has cleared. An accepted proposal, statement of work or email confirmation may document the engagement.
Service scope
Private sourcing, curated brand access, market entry, introductions and other private projects are limited to the work expressly agreed. Research, outreach and professional advice can be deliverables in their own right; a particular purchase, placement or commercial result is included only if expressly agreed and capable of being provided by Luxury Next Season.
Fees and approved expenses
The written scope states the service fee, deposit or retainer, payment schedule and included expenses. Luxury Next Season may require advance funding before reserving capacity, purchasing goods or committing third-party costs. Product prices, shipping, travel, alterations, outside specialists and production costs are additional unless expressly included. Additional spending requires the client's approval or an agreed spending limit.
How services are delivered
Depending on the brief, delivery may consist of a consultation, written recommendations, an edited selection, research, an introduction, a presentation or other agreed project work. The scope identifies the delivery method and any milestones. An introduction is delivered when the agreed connection is made; a response, meeting or transaction by an independent third party is not guaranteed.
Timelines and client responsibilities
Timing depends on timely payment, accurate information, approvals, access and availability. Client delays, changed instructions or third-party decisions may require a revised schedule, which Luxury Next Season will communicate. Luxury Next Season may pause work for overdue payment or missing essential instructions after notifying the client. A fixed event date or guaranteed deadline must be expressly accepted in writing.
Revisions, changes and completion
Only revisions and follow-up work stated in the scope are included. New requirements, extra rounds, rush work and rescheduling require agreement on any added fees and timing before that work proceeds. The client should identify any material mismatch with the accepted scope promptly so Luxury Next Season can review it. Silence alone does not waive rights that cannot lawfully be waived.
Third parties, sourcing and physical items
Brands, retailers, showrooms, carriers and other providers make their own decisions. Luxury Next Season does not guarantee stock, a third-party response or a commercial outcome. If an engagement includes a product, sample or wardrobe shipment, the purchasing route, logistics and costs will be confirmed separately and the Physical Orders terms below also apply. The service fee remains separate from the product price and any merchandise refund.
Cancellation and service terms
Work performed, properly earned fees and authorized non-cancellable commitments remain payable as provided in the accepted engagement. Please read Cancellation and the Service Terms before committing to a project.
Physical Orders
Purchase, shipping and delivery.
Existing orders and purchase confirmation
Existing orders remain subject to the terms disclosed and accepted when purchased, including any more favorable return period or included return label. This page does not retrospectively change those terms. For a new physical purchase expressly accepted by Luxury Next Season, the written confirmation identifies the item, seller, price, shipping charges and material restrictions. Luxury Next Season may verify availability, payment and fraud-prevention information before accepting an order. If Luxury Next Season cannot accept or supply it, payments due back will be refunded as required by law.
Shipping options and charges
Shipping depends on the item's size, weight, location and destination. USPS, FedEx, express delivery and same-day New York City delivery may be offered where available and confirmed for the specific order. Historic flat rates, cut-off times and same-day promises are not standing offers for a new purchase. Current charges, service level and any applicable order cut-off will be stated before commitment. Multiple-source purchases may require separate shipments and charges.
Dispatch and delivery timing
The confirmation will distinguish processing or sourcing time from carrier transit time. Business-day services generally exclude weekends and public holidays. For merchandise sold directly by Luxury Next Season, Luxury Next Season will comply with the promised shipment timeframe and applicable shipment-delay rules. If timely shipment is not possible, Luxury Next Season will provide the required notice and obtain consent to a revised shipment date or cancel and refund as required. Carrier estimates do not override these obligations.
Signature and tracking
A delivery signature is required for Luxury Next Season-arranged shipments unless a different arrangement is expressly confirmed in writing. Tracking will be provided when available. The client must provide an accurate address and arrange for an authorized recipient. Requests to change an address or waive a signature must be made before dispatch and are subject to approval and carrier availability; any added costs will be disclosed.
Missed delivery, refused parcels and address changes
Contact Luxury Next Season and the carrier promptly after a missed delivery. Redelivery, rerouting or a parcel's return to sender depends on the carrier. A refused or uncollected parcel is not, by itself, an approved cancellation or merchandise return. Documented additional charges caused by an incorrect client address or an unjustified refusal may be payable where disclosed and permitted by law. Carrier tracking is evidence of delivery, but does not automatically defeat a valid loss or non-delivery claim.
International purchases
Unless expressly included in the written price, destination duties, taxes and brokerage charges are the recipient's responsibility. Customs clearance may affect timing. Luxury Next Season will assist with reasonable documentation and carrier enquiries; nothing excludes obligations that the seller retains under applicable law.
Merchandise return eligibility
For future eligible full-price merchandise sold directly by Luxury Next Season under these terms, request authorization within 14 days of delivery at Email Luxury Next Season. Items must be original, unworn, unwashed and unaltered, with all tags, packaging and accessories. Retain proof of purchase and do not ship a return without the confirmed address and instructions. Eligibility is checked when the item is received and inspected.
Final sale and special purchases
Final-sale items, discount-code purchases, wedding items, personalized, made-to-order and client-altered merchandise are excluded from change-of-mind returns only where that restriction was clearly disclosed before the purchase. Private-sourced goods bought from an independent seller follow that seller's disclosed policy. Luxury Next Season will identify the purchasing route and known material restrictions before the client commits. These restrictions do not remove remedies for defective, incorrect or materially misdescribed goods where the law requires them.
Return costs and refunds
For an eligible change-of-mind return, a 15% restocking fee applies only if clearly disclosed before payment and permitted by law. It will not be introduced after purchase or applied where prohibited, including where a required remedy arises from Luxury Next Season's error. The customer pays return shipping unless the accepted order includes a prepaid label or the law requires otherwise. Original shipping and handling are non-refundable for a change of mind where disclosed, but not where a seller error or applicable law requires reimbursement. Approved refunds are issued to the original payment method after inspection, within the applicable legal timeframe; any deduction will be explained.
Damage, wrong items or missing shipments
Notify Luxury Next Season promptly with the order details and, where possible, photographs of the item and packaging. Retain the packaging for a carrier claim. Luxury Next Season will investigate and provide or facilitate the appropriate remedy. Prompt notice helps the investigation; it does not shorten any mandatory legal rights.
For order or delivery assistance, email Email Luxury Next Season. Also see Cancellation and the Terms of Service. Nothing on this page limits rights that cannot lawfully be waived.
